Refunds, Returns & Cancellation Policy
9. REFUNDS AND RETURNS
hartelief.co.za is pleased to offer a satisfaction guarantee for all items purchased from us. The replacement of returned Products cannot be guaranteed as this is subject to the availability of stock. The User can only return a Product or request a refund if the Product is damaged prior to delivery, if the Product is faulty on delivery, or if the incorrect product was delivered. In such cases, no returns or refunds will be accepted after  days after delivery of the Product. The Product must be returned in its original packaging with all warranty cards, manuals and accessories. We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect. In this case please email email@example.com prior to sending goods back.
Should a User request a return/refund on receipt of the Product for any reason other than the Product not being damaged; faulty or incorrect the Provider has the right to charge the User for the delivery, administration and handling fees for the return of the Product. The balance shall be credited to your hartelief.co.za shopper profile.
10. CANCELLATION POLICY
EARLY CANCELLATIONS – PENALTY FREE*
Except for electronic Voucher, which cannot be cancelled once purchased, you are entitled to cancel (either in whole or in part) any sale without attracting any cancellation and/or administration charges if you cancel prior to the packaging of the products ordered. To do so please email us at firstname.lastname@example.org
* If timeously cancelled as aforesaid, you will be fully refunded in respect of such cancelled sale (including delivery charges), without any administrative or other charges being payable; provided that, should a sale only be partially cancelled and delivery charges as re-calculated on the value of the revised order exceed the delivery charges as calculated on the original order, you shall be liable for the amount of such excess delivery charges.